Client Support Channels
A 60–Minute Support Ticket Response Time Guarantee
We offer a 60 min response warranty for every trouble ticket or email that you submit to the help desk team. We will speedily respond to all typical queries and forward the case to our server administrators if any further assistance is required. If you order our Admin Services package, we will perform any of the included services at a time that has been discussed with you preliminary.
A Premium Technical Support Service
We will be online for you 24/7/365 to reply to any queries that you may have related to our Online Control Panel or any of the applications that we have pre–installed for you on the server. If you also need help with server administration procedures, you can examine our Admin Services package, which includes backup hard disk drive storage space, weekly OS updates, server monitoring and rebooting services, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
Our Online Control Panel is preinstalled for every Linux dedicated hosting server. Among its characteristics is a rather useful integrated knowledgebase that will walk you step by step on all the operations that you can perform. The majority of how–to articles in addition video versions that show all the tasks that you can carry out in a highly illustrative way. You will find all the instructional articles and the video tutorials in the upper right corner of each Online Control Panel section.