Find out what hosting providers mean when they say "phone support".
In case you've ever had a shared hosting account in the past or you've dealt with any kind of online service, you are probably aware from your own experience that for some things it's better to speak with a live person on the phone rather than exchange support tickets or e-mail messages. In order to know more about a service before you order it or in case something small-scale needs to be made, for example, it is easier and quicker to do it live. If you're able to connect with representatives by phone, it's very likely that you are working with a real web hosting supplier, not just a reseller. The level of support that you'll get over the telephone varies between different companies - from standard issues to expert tech support. Generally the majority of suppliers supply pre-sales assistance and first level telephone support, while more complex technical issues are handled through electronic mail and / or tickets.
Phone Support in Shared Hosting
We know that having the option to talk to a live consultant is rather important, for that reason we have three support lines worldwide (Australia, USA and UK) and you'll be able to contact us on the phone for 14 hours every day. If you consider acquiring one of our Linux shared hosting, for example, you can phone us and learn more about our services prior to ordering to ensure that we meet all the system requirements for your sites. Following the order, you can call us about any sales and / or billing problems you may have, or get any type of general or basic tech information you need. We've aimed to find the perfect balance between telephone and ticket support, so for entirely technical issues you'll have to use our ticketing system, that will help you monitor the communication together with any new developments in the resolution of an issue.