If you are a website owner, a problem can always appear and it doesn’t automatically need to be related to the hosting service. For instance, something may go wrong when you update a web application or some important content can be modified or deleted by accident. Irrespective of what the nature of the problem might be, you will need to contact the respective customer care team and request them to recover a backup or to assist you in fixing the problem that you are encountering. How timely they will do that will predetermine the amount of time that your websites will be unavailable. For certain websites such as social networks or e-shops, a continual outage interval often means losing users and money. Therefore, it’s exceptionally important that you use the services of a hosting company that provides not only a good technical support service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting around for hours and hours on end, or even one whole day, to get an answer to a technical support ticket or an e-mail. Regardless of when you contact us, we’ll help you within maximum one hour with any pre-sales and technical queries you may have. The fact is, our real reaction time scarcely ever exceeds twenty-thirty minutes. As we’re at your service 7 days a week, you will always receive support in a timely manner and we know precisely how essential that is in the online era. As soon as you contact us, we’ll respond to your questions. If you encounter any technical obstacle, we’ll solve it instead of you, or we’ll give you all the needed information in case there’s something that you need to do on your end.