The accessibility to the customer and technical support that a shared hosting company provides will tell you a lot for the services they provide as well. When you're allowed to use just e-mail messages and tickets, you have most likely discovered some reseller not the actual web hosting supplier. If this is the case, you will probably have to wait for several days so as to get a problem resolved as the reseller may not be checking their communication on a regular basis or they may have to get in touch with the real hosting company for extra help. When the supplier provides you with several means of communication with quick response time that are available anytime, they're most likely the top provider, not just a reseller. So you will receive well-timed assistance and high quality support since they'll have immediate access to the servers where your account will be created. Whatever the problem - sales or technical, it's always much better to contact your hosting company directly through your favourite way of communication.

24/7 Customer Support in Shared Hosting

Our Linux shared hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you are inquiring about our website hosting services well before you make a purchase or you are a current customer and you have any question or a issue, you'll be able to contact us at any time, which includes weekends and holidays. We have many channels to contact us - several telephone lines globally for your convenience and live chat support for pre-sales, billing and general questions; e-mail messages and support tickets for more technical matters or any troubles which require additional time to research and resolve. In contrast to a number of other web hosting service providers, our trouble tickets have a guaranteed maximum reply time of only 1 hour, therefore no matter what your trouble is, it'll be resolved timely and you won't waste days so as to get something fixed.

24/7 Customer Support in Dedicated Web Hosting

With a one-hour max answer time guarantee, you will take advantage of quick support when you get a dedicated server from our company. Our customer and tech support crews are accessible 24/7/365, therefore every time you open a ticket from your billing account or you send an email regarding any kind of problem with the server or the pre-installed software on it at any time of the day, you will receive a response within 1 hour, even during holidays. Our ticketing system is the better option in case the matter in question requires more time to be solved or if it has to be given to our admins, as it's easier to keep track of the communication sent on both sides. For common, sales and billing issues/inquiries, you'll be able to phone us or talk to a live representative via our chat service. If you add the Managed Services upgrade to the server plan, our admins will also assist you with third-party software installation and troubleshooting and similarly to the regular support, this service is available 24/7 too.