In spite of the fact that the hosting service provided by the different companies is practically the same, every provider has a personalized platform with its own tweaks and different ways to carry out certain things. This is the reason why, an extensive knowledge base would be pretty helpful both for people with little or no practical experience and for technically knowledgeable individuals who will sooner or later learn how certain operations are accomplished, but will lose precious time in the meantime. The objective of such a knowledge base is to help make the service quick and easy to use, sparing users time and efforts. The end result is more contented customers, as they can swiftly find the information they are looking for, and a whole lot less work for the client service staff members, because typically most of the enquiries and problems that clients have are already listed in the knowledge base. Given that the articles themselves are expertly written and encompass more topics, you’ll be able to find out more not only about your account, but also about the hosting service in general.
Extensive Online Documentation in Shared Hosting
Our shared hosting packages include an exhaustive knowledge base where you can find info on all the issues that you may bump into and their resolutions. You can discover how to create and administer an electronic mailing list, how to use an .htaccess config file, or how to continue in case the settings of your email client are accurate, but yet you’re unable to send emails, for instance. We’ve made every effort to be as exhaustive as possible and to cover all the available options in order to help you save time and efforts and to give you different solutions for every issue. The knowledge base comprises informational articles too – both generic ones about the web hosting service as a whole, and more specific ones, which will help you become acquainted with the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to specific features and functions in each section of the Control Panel, while if you would like to browse through the whole archive of articles, you can go to the dedicated Help section.